Question 1

How long does delivery take in Egypt?

Accepted Answer

Standard delivery takes 3–5 business days within Greater Cairo and 5–7 business days for other governorates. Express delivery is available for Cairo in 1–2 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over EGP 1,500 within Egypt.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you will receive a confirmation with tracking details. You can also track your order from your account dashboard under ‘Orders’.

Question 4

Do you ship internationally?

Accepted Answer

Currently we only ship within Egypt. International shipping is coming soon.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unopened products in their original packaging. Opened products cannot be returned for hygiene reasons unless they are damaged or defective.

Question 6

How do I initiate a return?

Accepted Answer

Contact our support team at hello@lebnadeu.com with your order number and reason for return. We will guide you through the process.

Question 7

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Question 8

Are your products safe for sensitive skin?

Accepted Answer

Yes. All Lébnadeu products are dermatologist-approved and free from parabens, sulfates, and synthetic fragrances. However, we recommend doing a patch test before full application if you have a sensitive skin condition.

Question 9

Are your products vegan and cruelty-free?

Accepted Answer

Absolutely. We never test on animals and all products are formulated with plant-based ingredients. We are committed to ethical beauty.

Question 10

Where are your products manufactured?

Accepted Answer

Proudly Egyptian-made. All our products are formulated and produced in Egypt under strict quality control standards.

Question 11

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access your order history.

Question 12

How do I reset my password?

Accepted Answer

Visit the Sign In page and click ‘Forgot Password’. Enter your email and we’ll send you a reset link.

Question 13

What payment methods do you accept?

Accepted Answer

We currently accept Cash on Delivery (COD). Online card payments via Paymob are coming soon.

Question 14

Is Cash on Delivery available everywhere in Egypt?

Accepted Answer

Yes, COD is available for all Egyptian governorates.

FAQ

Orders & Shipping

Returns & Refunds

Products & Ingredients

Account & Orders

Payment

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