Returns & Refunds
Your satisfaction is our priority.
Return Policy
- 14-day return window from delivery date
- Items must be unopened and in original packaging
- Opened products cannot be returned (hygiene reasons) unless defective
- Sale items are final sale and cannot be returned
How to Return
- Email hello@lebnadeu.com with subject “Return Request - Order #[your order number]”
- Include your reason for return and photos if the item is damaged
- Our team will respond within 24 hours with return instructions
- Ship the item to our address (return shipping is customer's responsibility unless item is defective)
- Refund processed within 5\u20137 business days of receiving the item
Refund Methods
- Original payment method for card payments
- Cash on Delivery orders refunded as store credit or bank transfer
- Processing time: 5\u20137 business days
Damaged or Defective Items
- If you receive a damaged product, contact us within 48 hours with photos
- We will send a replacement or issue a full refund at no cost to you