Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our website and services. This includes:

• Personal Information: Name, email address, phone number, and shipping address when you create an account or place an order
• Payment Information: Payment details necessary to process your transactions (handled securely by our payment processors)
• Browsing Data: Information about how you interact with our website, including pages visited, products viewed, and search queries
• Device Information: Browser type, operating system, IP address, and device identifiers

2. How We Use Your Information

We use the information we collect to:

• Order Fulfillment: Process and deliver your orders, send order confirmations, and provide customer support
• Communication: Send you updates about your orders, respond to inquiries, and, with your consent, send marketing communications about new products and promotions
• Improvement: Analyze usage patterns to improve our website, products, and services
• Security: Detect and prevent fraud, unauthorised access, and other illegal activities

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your data with:

• Delivery Partners: To fulfill and deliver your orders
• Payment Processors: To securely process your transactions
• Legal Requirements: When required by law or to protect our rights and the safety of our users

4. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and deliver relevant content.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure server infrastructure, and regular security audits.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Your Rights

In accordance with applicable Egyptian data protection regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time using the link provided in our emails

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

• Email: hello@lebnadeu.com